One2Ones Platform Terms

This document sets out the terms on which Triangle Sandwich Limited (“One2Ones”, “we”, “us”, “our”) provides you with access to and use of the online platform located at https://www.one2ones.com/ (“One2Ones Platform”).


Please read these terms carefully before using the One2Ones Platform. By using the One2Ones Platform in any way, you agree to be bound by these terms (“Terms”).


Section A: Definitions

shall form part of each of the contracts at Sections B to D.

Section B: Platform Use

shall apply between One2Ones and Users (this includes, but is not limited to, Parents, Tutors and Prospective Tutors).

Section C: Tutors

shall apply between One2Ones and Tutors or Prospective Tutors.

Section D: Parents

shall apply between One2Ones and Parents.

Section E: General Terms

shall form part of each of the contracts at Sections B to D.



Section A: Definitions

This Section A: Definitions shall form part of each of the contracts at Sections B to D.

Booking: A booking by a Parent of a class to be provided by a Tutor.

Child Account: A sub-account set up by a Parent.

Content: Any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the One2Ones Platform.

Data Protection Laws: All applicable data protection and privacy laws and regulations in the performance of the parties’ obligations set out under these Terms, including but not limited to the EU General Data Protection Regulation 2016/679 (the “GDPR”), the retained EU law version of the GDPR (the “UK GDPR”), the UK Data Protection Act 2018 and all other successor legislation and regulations thereto.

Intellectual Property Rights: patents, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use and protect the confidentiality of confidential information (including know-how) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be grated, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist now or in the future in any part of the world.

Login Details: Your registration details for the One2Ones Platform.

Parent: You are a Parent if you use the One2Ones Platform to make a Booking with a Tutor.

Payment Processor: Stripe, Paypal or such other payment processor as One2Ones may notify you from time to time.

Prospective Tutor: If you register to become a Tutor, unless and until your registration is accepted by One2Ones, you are a “Prospective Tutor”.

Pupil: A child in relation to whom a Parent has made a Booking with a Tutor.

Tuition Arrangement: An arrangement for a Tutor to provide a class for a Parent as agreed between the Tutor and the Parent, in accordance with the Tuition Terms.

Tutor: You are a Tutor if One2Ones accepts your registration as a Tutor.

User: a visitor to and/or user of the One2Ones Platform, including without limitation Parents, Tutors and Prospective Tutors.


Section B: Platform Use

This Section B: Platform Use shall apply between One2Ones and Users (this includes, but is not limited to, Parents, Tutors and Prospective Tutors).

B1. Information about One2Ones

The One2Ones Platform is operated by Triangle Sandwich Limited, trading as One2Ones. Triangle Sandwich Limited is a limited company registered in England and Wales with company number 13220468, and with its registered office address at 2nd Floor Gadd House, Arcadia Avenue, London, England, N3 2JU.

One2Ones operates and maintains the One2Ones Platform. One2Ones does not itself sell or provide the classes and the contract for the booking of classes is concluded directly between the Tutor and the Parent. One2Ones is not the agent, joint venture, or partner of either the Tutor or the Parent.

Services advertised, promoted, and sold on the One2Ones Platform are intended solely to assist Pupils with their studies. Documents produced or worked on by Tutors are not intended to be used in place of Pupils’ own work. The academic results of Pupils are their own responsibilities, and neither One2Ones nor any Tutor shall be held responsible or liable for the same.

One2Ones may also provide links on the One2Ones Platform to the websites of third parties. Such third party websites are not the responsibility of One2Ones and One2Ones accepts no liability for the availability, suitability, reliability or content of such third party websites and does not necessarily endorse the views expressed within them.

B2. Registration

To provide or book classes via the One2Ones Platform you must register using one of the online registration forms.

By registering, you warrant that:
  • you are legally capable of entering into binding contracts; and
  • you are at least 18 years old,
and you consent to us conducting verification and security procedures, should we decide (in our absolute discretion) to do so.

Children between the ages of 3 to 18 (inclusive) are permitted to use the One2Ones Platform solely through an account owned by their parent or legal guardian, subject to their permission and under direct supervision. You are responsible for all account activity conducted by a child on your account, including any Child Accounts you set up.

We have no obligation to accept your application to register and may reject any User, or stop them from registering, in our sole discretion.

You hereby warrant that the information provided by you to us is at all times, true, accurate and complete. You further warrant that you shall promptly notify us in the event of any change to such information.

You shall keep your Login Details confidential and secure.

B3. Use of the One2Ones Platform

You are solely responsible and liable for your use of the One2Ones Platform, and if you have set up one or more Child Accounts, each child’s use of the One2Ones Platform. It is your sole responsibility to enforce any obligation owed to you by a third party that arises from your use of the One2Ones Platform. If you have a dispute with any other User of the One2Ones Platform, you hereby release us from any claims, demands and damages (whether actual or consequential) of any kind and nature, known and unknown, arising out of or in connection with such dispute.

Each of your obligations under these Terms shall include a requirement on you to ensure that each Pupil for whom you have set up a Child Account complies with that obligation.

You further agree that at all times you shall:
  • comply with any conduct requirements set out on the One2Ones Platform while using the One2Ones Platform and on Zoom calls;
  • not use your Login Details with the intention of impersonating another person;
  • not allow any other person to use your Login Details;
  • not do anything likely to impair, interfere with or damage or cause harm or distress to any other User;
  • not infringe any rights of any third parties;
  • comply with all instructions and policies from One2Ones from time to time in respect of the One2Ones Platform;
  • co-operate with any reasonable security or other checks or requests for information made by One2Ones from time to time; and
  • use the information made available to you on the One2Ones Platform at your own risk.

We reserve the right to make any changes to the One2Ones Platform including any functionalities and content therein or to discontinue a specific feature from time to time subject always that:
  • we notify you in writing using the One2Ones Platform; and
  • such changes shall have no material adverse effects to you.

We may monitor your use of the One2Ones Platform from time to time, including any Content you upload, and audio and video recordings of online lessons. You hereby consent to us monitoring your use of the One2Ones Platform.

You shall not offer for sale through the One2Ones Platform any product or service that is or that contains:
  • offensive or obscene material (or anything that may reasonably be considered to be the same);
  • live animals;
  • firearms, ammunition or any offensive weapon;
  • stolen goods;
  • any material that infringes the rights of third parties, including any Intellectual Property Right;
  • prescription, controlled and/or illegal drugs;
  • poisons and dangerous substances;
  • any item where a licence is required to sell, distribute or offer for sale such item, unless you have provided a certified copy of the relevant valid licence to us;
  • any item, the sale of which is subject to export restrictions;
  • any item whose sale, distribution or offering for sale is prohibited by any applicable law.

All information uploaded onto the One2Ones Platform by you shall be in the format required by us and shall relate strictly and solely to the class(s) you wish to advertise, which shall all be services connected with to education and similar activities. We reserve the right to edit and/or remove any information provided by you at any time and for any reason, including where we reasonably believe that such information is inaccurate or incomplete, does not meet with its formatting requirements and/or does not relate to education or any similar activity.

B4. Use of communications facilities and Content submission

When communicating with other Users or One2Ones via the One2Ones Platform, and when submitting Content to the One2Ones Platform, you must comply with the following rules:
  • not use obscene or vulgar language;
  • not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  • not submit Content that is intended to promote or incite violence;
  • write or speak in the English language. Content in any other language may be removed at One2Ones’ sole discretion;
  • not post links to other websites containing any of the above types of Content;
  • the means by which you identify yourself must not violate these Terms or any applicable laws;
  • not engage in any form of commercial advertising. This does not prohibit references to businesses for non-promotional purposes including references where advertising may be incidental;
  • not include identifying information (such as telephone numbers, email addresses, message service identifiers, voIP identifiers, postal addresses, website addresses or name, company name, tuition agency or organisation, or any other contact information through which you can be contacted) in any messages to other Users through the One2Ones Platform or otherwise in any Content submitted, except where expressly requested by One2Ones;
  • not use the One2Ones Platform other than in good faith for your own purposes as an individual Tutor or Parent. Use of the One2Ones Platform by organisations such as employment agencies is not permitted;
  • not use the One2Ones Platform for unauthorised mass-communication such as “spam” or “junk mail”.

B5. Reviews

Subject to all other Terms, you may submit your reviews in respect of classes advertised on the One2Ones Platform (“Reviews”).You hereby grant us a perpetual, irrevocable licence to use and sub-licence the Reviews for any purpose whatsoever.`

You shall not submit any Review(s), on any page or in any area of the One2Ones Platform, that in our reasonable opinion:
  • are, or may be considered offensive, illegal or inappropriate;
  • contain information that is inaccurate, false or misleading; or
  • infringe any rights of any third party and you warrant that you own all Intellectual Property Rights and any other applicable rights in such Reviews.

You acknowledge that making a Review does not guarantee that such Review, or any part thereof, shall appear on the One2Ones Platform. You agree that we may, in our sole discretion, choose to display, edit or to remove any Review or any part of the same that you make on the One2Ones Platform, and you hereby grant to One2Ones a non-exclusive, perpetual, irrevocable, worldwide licence to do so.

If you feel that any Review made by another User is objectionable, please contact us using the contact details set out on the One2Ones Platform. We shall use our reasonable endeavours to review the relevant Review as soon as is practicable and shall take such action as we deem necessary, if any at all.

B6. Suspension and termination for all Users

In consideration for your compliance with these Terms, we shall use our reasonable endeavours to provide you with the One2Ones Platform at all times.

We shall be entitled in our own discretion and upon notice to you, to suspend the One2Ones Platform whether wholly or partly for any reason whatsoever including but not limited to repairs, planned maintenance or upgrades, or if third party services and network providers cease to make the third party service or network available to us, and shall not be liable to you for any such suspension on non-availability of the One2Ones Platform (whether wholly or partly).

We may suspend or terminate your access to the One2Ones Platform (wholly or partly) if:
  • we believe that you or someone using your Login Details has failed to comply with one or more of these Terms;
  • we believe that there has been fraudulent use, misuse or abuse of features and functionalities of the One2Ones Platform (in whole or in part); or
  • we believe that you have provided us with any false, inaccurate or misleading information.

B7. One2Ones’s liability

We rely on third party providers (such as network providers, data centres and telecommunication providers) to make the One2Ones Platform available to you. Whilst we take all reasonable steps available to us to provide you with a good level of service, you acknowledge and agree that we do not warrant that the One2Ones Platform shall always be uninterrupted or fault-free. We therefore shall not be liable in any way for any losses you may suffer because of delays or failures of the One2Ones Platform as a result of our service providers.

Whilst we make reasonable endeavours to ensure that all information provided on the One2Ones Platform is accurate and up to date, One2Ones makes no warranty or representation that this is the case.

We shall not be liable in any way or under any circumstances for any loss or damage that you may incur as a result of any Content submitted by Users, not for any errors or omissions in such Content. Use of and reliance upon such Content is entirely at your own risk.

We shall only be liable for losses which are a reasonably foreseeable consequence of our breach of these Terms. Losses are foreseeable where they could be contemplated by you and One2Ones at the time of entering into a contract on these Terms.

Subject to the exceptions set out in the last paragraph of this clause B7, below, we shall not be liable for losses that result from its failure to comply with these Terms that fall into the following categories:
  • consequential, indirect or special losses;
  • loss of profits, income or revenue;
  • loss of savings or anticipated savings, interest or production;
  • loss of business or business benefits;
  • loss of contracts;
  • loss of opportunity or expectations;
  • loss of goodwill and/or reputation;
  • loss of marketing and/or public relations time and/or opportunities;
  • loss of data; or
  • loss of management or office time
or any other losses howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Nothing in these Terms shall limit in any way our liability:
  • for death or personal injury caused by our negligence;
  • for any person acting in their capacity as a consumer under section 2(3) of the Consumer Protection Act 1987;
  • for fraud or fraudulent misrepresentation; or
  • for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

B8. Intellectual Property Rights

We and/or our licensors own all Intellectual Property Rights in and to the One2Ones Platform.

We hereby grant you a non-exclusive, non-transferrable limited licence to use the Intellectual Property Rights in the One2Ones Platform only for the purpose of using the One2Ones Platform in accordance with these Terms.

You are expressly prohibited from:
  • reproducing, copying, editing, transmitting, uploading, or incorporating into any other materials, any of the One2Ones Platform including without limitation, any information, articles, photographs, images or submissions made available to you using the One2Ones Platform, except as set out below; and
  • removing, modifying, altering or using any registered or unregistered marks/logos/design owned by us and/or our licensors, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of One2Ones or could be considered an infringement of any of the rights in the Intellectual Property Rights owned by and/or licensed to One2Ones.

You shall not use the Content for commercial purposes.

You warrant that you own all Intellectual Property Rights in and to all Content you upload to the One2Ones Platform. By uploading such Content to the One2Ones Platform, you hereby grant us a non-exclusive, licence to use the Intellectual Property Rights in and to such Content, including but not limited to modifying it, publishing it on the One2Ones Platform, and (if you expressly approve) using it for marketing purposes. You hereby waive all moral rights in relation to such Content.

Content submitted by Users is not screened by One2Ones prior to appearing online. We may at our sole discretion remove or relocate any Content as we deem appropriate without the consent of the author. We shall be under no obligation to exercise such discretion. If you wish to enquire as to the removal or relocation of Content, please submit your query to support@one2ones.com. This does not constitute an undertaking to explain our actions.

B9. Privacy Policy

One2Ones processes personal data (as such term is defined in the Data Protection Laws) which it collects as a data controller (as such term is defined in the Data Protection Laws) in the course of providing the One2Ones Platform.

Where data is processed by One2Ones as a data controller, such processing is carried out in accordance with One2Ones’s Privacy Policy.


Section C: Tutors

This Section C: Tutors shall apply between One2Ones and Tutors or Prospective Tutors.

C1. Tutor registration and acceptance

By completing the online registration form, you warrant that:
  • you are legally capable of entering into contracts;
  • you are at least 18 years old;
  • you can (and will on request) provide any references, background checks (e.g. DBS) or proof of any qualifications claimed in your profile,

and consent to us conducting verification and security procedures in respect of the information provided by you, should we decide (in our absolute discretion) to do so.


As part of the Tutor registration process, you must confirm whether you are a “trader” under consumer law, as it is a legal requirement to provide this information to Parents. You warrant that this information is accurate.

After completing the online Tutor registration form, you will receive an e-mail from us acknowledging that we have received your request to register as a Tutor. Please note that this does not mean that you have been accepted as a Tutor. We will notify you within a reasonable period by email if you have been accepted as a Tutor and will provide you with access to the Tutors’ area of the One2Ones Platform.

C2. Competence

You warrant and undertake that you are qualified, competent and have all the certifications required to provide the class(s) advertised by you on the One2Ones Platform.

If you tell us that you have a specific certification/qualification/professional status, then upon reasonable request, you shall promptly provide One2Ones and/or Parents with information and/or documentation which proves this. We may request this information as a spot check, or where a Parent has complained or asked us to check.

C3. Contracts

You acknowledge and agree that by advertising a class on the One2Ones Platform you are making an offer, and that once a Parent books a class you have advertised, this will constitute a binding contract between you and the Parent on the terms of the Tuition Arrangement.

By registering with One2Ones as a Tutor, you appoint One2Ones as your agent for the purposes of facilitating contracts between you and Parents in relation to bookings. You also appoint One2Ones as your agent to collect the fees in relation to the booking from the Parent on your behalf.

You acknowledge that you are not an employee of One2Ones and you accept full responsibility for all income tax, national insurance, VAT (or any equivalent sales tax) and other taxation or employment-related responsibilities arising in connection with your involvement in any Tuition Arrangement. Accordingly, you agree to indemnify One2Ones, without limit and on an ongoing basis, in respect of any income tax, national insurance, social security contributions, VAT (or any equivalent sales tax) and any other liability, deduction, contribution, assessment or claim arising from or made in connection with your Tuition Arrangements. You shall further indemnify One2Ones against all reasonable costs, expenses and any penalty, fine or interest incurred or payable by One2Ones in connection with or in consequence of any such liability, deduction, contribution, assessment or claim.

You accept that One2Ones does not have any obligation to ensure or promote sales of your class(s).

You shall accept full responsibility for the prices quoted for your services on the One2Ones Platform.

C4. Bookings

One2Ones shall set up a Zoom call for each class you advertise through One2Ones and provide joining details to you (as the host) and the Parents and/or Pupils. One2Ones shall arrange for each class to be automatically recorded by Zoom. You must announce at the beginning of each class that the class will be recorded for One2Ones’ monitoring and quality assurance purposes, and give Pupils the opportunity to anonymise their name and turn their cameras off if they do not wish to be recorded.

You are solely responsible for complying with the deadline for delivery indicated in the Booking. Time is of the essence. In the event of a delay in providing a class, you may be required to reimburse us so that we can reimburse the Parent, unless the Parent agrees to receive the class on the new date.

One2Ones shall not inspect any class you provide unless the Parent requests a refund, to determine whether such class met the requirements specified by the Parent.

In the event of a failure of the One2Ones Platform during the sending by the Tutor of a document, or of the connection when delivering a class, you undertake to inform One2Ones as soon as possible by email. In this case, and without waiting for the repair of the technical failure, One2Ones will use its reasonable endeavours to implement a solution to allow the sending of the document or completion of the class.

You agree to comply with the following:
  • A reminder – all Zoom classes are provided live.
  • All Zoom classes will be recorded for monitoring and quality assurance purposes. If you do not wish your identity to be recorded, please do not use your surname in the name which appears on Zoom and turn off your camera.
  • You must treat Pupils with dignity and observe proper boundaries appropriate to your position as a Tutor.
  • You must have regard to the need to safeguard Pupils’ wellbeing.
  • You must keep the class to the topic you have advertised.
  • You must not remove a Pupil from a Zoom class unless they are not complying with the rules, and where practicable not unless you have warned them about their behaviour beforehand.
  • You must wear suitable clothing during each Zoom class, as should anyone else in the household.
  • Language used on all Zoom classes must be appropriate, and we request that any adults or children nearby are mindful of this.
  • Virtual backgrounds are a fun way to express yourself and protect your privacy, but you must make sure they are age appropriate.
  • Do not take screenshots or screen recordings of the Zoom class.
  • You must not provide the Zoom joining details to anyone who is not a Parent or a Pupil booked on to the class.

C5. Your other obligations as a Tutor

You shall comply with all policies and guidelines of One2Ones, published on the One2Ones Platform from time to time.

You shall not conduct any direct marketing using personal information (which, for the avoidance of doubt, shall include all email addresses) that came into your posclass through your use of and activities on the One2Ones Platform, nor will you disclose such personal information to any third party without our express written consent. You shall not include in any communication with any Parents any link to any URL located outside the One2Ones Platform, nor any advertising for any product or service other than your classes arranged through the One2Ones Platform.

You hereby indemnify One2Ones in full and on demand against all costs (including reasonable legal costs), claims, damages, losses and expenses arising as a result of any breach by you of these Terms, or of any claim or action brought in connection with your class(s), the information you have provided in relation to your class(s), infringement of Intellectual Property Rights or any right of a third party.

C6. Charges and payment

All payments from Parents made through the One2Ones Platform shall be made via the Payment Processor to One2Ones, who will remit to you:
  • the monies received from the Parent in respect of the class booking, or the equivalent value in the event that the Parent pays using a gift card (“Sale Price”);
  • less any fees charged by the Payment Processor; and
  • less our 25% commission (“Commission”), as notified to you by email prior to accepting a Booking.

Such remittances shall be made weekly on a Sunday, in relation to classes provided in the preceding week. Payments we receive from Parents for future classes will be held and remitted to the Tutor once the classes have been provided.

Where a Parent requests a refund in accordance with these Terms or any consumer right, the Tutor shall refund the Sale Price less the Commission (“Refund Monies”) to One2Ones immediately. One2Ones shall refund the Sale Price to the Parent within 5 days of receipt of the Refund Monies.

We may change the Commission at any time on the provision of notice to you in writing, by email or through your use of the One2Ones Platform. Your continued use of the One2Ones Platform following notice of such change shall be deemed to be your acceptance of the new Commission. If you do not agree with the changes to the Commission, you may terminate your agreement with us by notice in writing or by email.

C7. Suspension and termination for Tutors

We may suspend or terminate your access and use of the One2Ones Platform for any of the reasons in clause B5, or if we receive repeated feedback from Parent(s) that any of your classes are unsatisfactory.

C8. Limitation of liability

If we fail to comply with these Terms, we shall be entitled to be given a reasonable opportunity to rectify any errors and to re-perform our obligations. If our failure to comply with our obligations is not remedied following such reasonable opportunity then, subject always to clause 8 of the General Terms, our total liability for all losses, damages, costs, claims and expenses howsoever arising shall be limited in the aggregate to the total amount of our Commission during the 12 month period prior to the date on which the event giving rise to the claim first occurred.

C9. Additional warranties

You hereby warrant, represent and guarantee that you have the right to promote, sell and provide the classes you advertise via the One2Ones Platform.

You warrant, represent and guarantee that you shall comply with all applicable legislation in respect of the classes and that the classes shall not infringe any Intellectual Property Rights, or any other rights of any third party.

C10. Data protection

One2Ones and Tutors shall process personal data of Parents as independent data controllers.

Both parties shall comply with their respective obligations under the Data Protection Laws.

The personal data to be shared between the parties shall be set out in the Tutor Privacy Notice.

Without limiting your obligations under the Data Protection Laws, you shall:
  • comply with the Tutor Privacy Notice;
  • keep all personal data confidential, and not disclose it to any third party without notifying each data subject in advance;
  • implement appropriate technical and organisational security measures to ensure adequate safeguards and security to protection the personal data in accordance with the Data Protection Laws;
  • not transfer any personal data outside of the UK or European Economic Area unless you ensure that (i) the transfer is to a country approved under the applicable Data Protection Laws as providing adequate protection; or (ii) there are appropriate safeguards or binding corporate rules in place pursuant to the applicable Data Protection Laws; or (iii) the transferor otherwise complies with its obligations under the applicable Data Protection Laws by providing an adequate level of protection to any personal data that is transferred; or (iv) one of the derogations for specific situations in the applicable Data Protection Laws applies to the transfer.

One2Ones and the Tutor shall assist each other in complying with all applicable requirements of the Data Protection Laws. In particular, each party shall:
  • consult with the other party about any notices given to data subjects in relation to the personal data;
  • promptly inform the other party about the receipt of any data subject rights request;
  • provide the other party with reasonable assistance in complying with any data subject rights request;
  • assist the other party in responding to any request from a data subject and in ensuring compliance with its obligations under the Data Protection Laws with respect to security, personal data breach notifications, data protection impact assessments and consultations with the Information Commissioner or other regulators;
  • notify the other party without undue delay on becoming aware of any breach of the Data Protection Laws;
  • at the written direction of the party who disclosed the personal data, delete or return that personal data and any copies of it to the disclosing party on termination of these Terms unless required by law to store the personal data; and
  • maintain complete and accurate records and information to demonstrate its compliance with this clause C10.

At the end of the provision of the relevant services, you shall securely delete (including all existing copies) all personal data once processing of such personal data is no longer required for the purpose of your obligations under these Terms.

You hereby indemnify One2Ones, without limitation or exclusion of liability, in full and on demand against all losses, liabilities, costs and expenses (including but not limited to legal costs) arising from or incurred by reason of your failure to comply with this clause C10.

C11. Termination by Tutor

You may terminate this agreement without cause on the provision of not less than 30 days written notice us. In such event:
  • you shall fulfil all Bookings made with you through the One2Ones Platform on or before the date of termination;
  • you shall cease all use of the One2Ones Platform on or before the date of termination;
  • all rights granted to you hereunder shall cease on the date of termination; and
  • we shall delete your content and classes from the One2Ones Platform on the date of termination or when reasonably practicable thereafter.

Termination of these Terms shall not affect the rights of either party accruing or accrued prior to the termination of this Agreement.

Clauses 6, 7, 8, 9, 10, 12, 13, 14, B4, B5, C7, C8 (to the extent of any unpaid Charges), C9, C11, and C12, and all clauses required for their interpretation, shall survive termination of these Terms for any reason.




Section D: Parents

This Section D: Parents shall apply between One2Ones and Parents.

D1. Tuition Terms

The Tutors are self-employed. The contract for a Booking is created between you and the relevant Tutor in relation to each class, and not between you and One2Ones. We are not responsible for the performance of any obligations agreed or impliedly agreed through actions between you and the Tutor (including, but not limited to, any arrangements you make to enable the Tutor to provide the class, such as leaving the child in the sole care of the Tutor).

Each time you make a Booking, you also agree to these terms between you and One2Ones. Under these Terms, we gather information about the Tutor (as set out below) and provide you with the Tutor’s contact details. We are responsible for receiving and passing on to the Tutor any payments owing to the Tutor by the Parent once the class has been provided.

Before we provide a Tutor's contact details to a Parent, we will have collected certain basic information submitted by the Tutor in relation to their identity, experience, training, authorisations and/or qualifications (“Credentials”). Whilst we may request that Tutors make available to us full details of their Credentials, due to the number of Tutors using the One2Ones Platform, it is not reasonably practicable for us to check each Tutor's Credentials on your behalf, and we cannot do so. For this reason, we cannot guarantee that the information submitted by the Tutor is accurate and we shall not be responsible for any failure of the Tutor to provide to you satisfactory evidence to support the statements on the Tutor's profile as to the Tutor's Credentials.

You acknowledge that as a technical service provider, One2Ones has no control over the content of any information or documents exchanged between Users within the framework of and through the One2Ones Platform, except in the exceptional cases referred to herein.

One2Ones does not guarantee the content, quality, completeness, accuracy or conformity of the advice and documents provided by Users, which is the sole responsibility of the User providing such advice and documents.

D2. Bookings

Bookings are placed via the One2Ones Platform.

You must provide all information relevant to your Booking required in the applicable web form.

A Booking is considered accepted upon receipt by One2Ones of the full price for the class(s).

You may not make changes once Booking has been submitted, except as explicitly set out in these Terms.

You may cancel any Booking within 14 days from the date you make the Booking. However, if the class(s) have commenced you will be charged for the classes you have had the benefit of (whether or not you attended them). You do not have the right to cancel if the classes in your Booking have been completed before the end of the 14-day cooling-off period.

We are not responsible for delays outside our control. If fulfilment of a Booking is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end the Booking and receive a refund for any classes you have paid for but not had the benefit of.

D3. Conduct on Zoom classes

You agree to comply (and ensure the Pupil(s) attending the Zoom class will comply) with the following:

  • A reminder – all Zoom classes are provided live.
  • All Zoom classes will be recorded for monitoring and quality assurance purposes. If you do not wish your identity to be recorded, please do not use your surname in the name which appears on Zoom and turn off your camera.
  • You must wear suitable clothing during each Zoom class, as should anyone else in the household.
  • Any computers used by the Pupil should be in appropriate areas that are easily supervised.
  • Language used on all Zoom classes must be appropriate, and we request that any adults or children nearby are mindful of this.
  • “Raise a Hand” feature should be used when needing the attention of your Tutor.
  • Virtual backgrounds are a fun way to express yourself and protect your privacy, but you must make sure they are age appropriate.
  • Do not take screenshots or screen recordings of the Zoom class.
  • You must not provide the Zoom joining details to anyone.


D4. Charges and payment

classes are provided at the Tutor’s advertised rates in effect when the Booking is made by the Parent. The prices indicated on the One2Ones Platform are expressed in pounds sterling. The prices of classes and payment terms may be amended at any time prior to payment being made.

One2Ones will collect all fees and pay the Tutor the amount received less any commission owing from the Tutor to One2Ones. Where it may be applicable, VAT or relevant sales taxes will be charged at the relevant rate. One2Ones will provide a receipt to the Parent in relation to the Booking.

The fees due under each Booking shall be paid by the Parent via the Payment Processor. The Payment Processor is independent of One2Ones and the Tutors, and governed by the terms and conditions of the Payment Processor. Except to the limited extent expressly provided in the Privacy Notice, One2Ones does not retain bank details of Users. One2Ones shall not be liable for any issues occurring on third party platforms.

You warrant that you are fully entitled to use any credit, debit or charge card the details of which you submit to the Payment Processor and that such card has available funds sufficient to cover the fees which are to be deducted from it.

You may use a One2Ones gift card to pay for Bookings.

The gift card balance cannot be exchanged for cash or redeemed against the purchase of another gift card. One2Ones gift cards can only be redeemed using the One2Ones Platform.

Your gift card is valid for a period of 24 months from the date of purchase, following which it will expire automatically. Your gift card will automatically expire earlier if the balance has been exhausted, unless it is topped up beforehand (in which case it will be valid for 24 months from the top-up date). A gift card cannot be used after the expiry date and any remaining balance will be removed. We have no responsibility to notify you if your gift card is nearing expiry.

You are solely responsible for the safe keeping and security of your gift card. We will not replace or reimburse you for the remaining balance of your gift card in the event that you lose it or it is stolen.

If you are due a refund and have paid using a gift card, we will add the credit to your One2Ones profile and not refund you in cash. If you paid partially using a gift card and partially using another payment method, the amount paid using the gift card will be credited to your account as “credits” and any remainder will be refunded to the other payment method which you used.

D5. Limitation of liability

If we fail to comply with these Terms, we shall be entitled to be given a reasonable opportunity to rectify any errors and to re-perform our obligations. If our failure to comply with our obligations is not remedied following such reasonable opportunity then, subject always to clause 8 of the General Terms, our total liability for all losses, damages, costs, claims and expenses howsoever arising shall be limited in the aggregate to £250.

D6. Complaints and refunds

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. However, if you agree a Booking will start within this time, you may be charged for class(s) you have had access to.

The Consumer Rights Act 2015 says:
  • a Parent can ask a Tutor to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if the Tutor can’t fix it;
  • if a price hasn’t been agreed upfront, what the Parent is asked to pay must be reasonable; and
  • if a time hasn’t been agreed upfront, services must be carried out within a reasonable time.

For detailed information about your rights, please visit www.citizensadvice.org.uk
If you have any questions or complaints about a Booking, please contact us at support@one2ones.com


Section E: General Terms

This Section E: General Terms shall form part of each of the contracts at Sections B to D.

E1. Notices

All notices given by you to us must be given to One2Ones using the contact details set out in the One2Ones Platform. We shall give notice to you by posting details on the One2Ones Platform, by using the e-mail or postal address you provided on registration, or such other e-mail or postal address as you notify to us in writing from time to time. Notice will be deemed received and properly served immediately when posted on the One2Ones Platform, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

E2. Miscellaneous

If we fail at any time to insist upon strict performance of your obligations under these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this will not constitute a waiver of any such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

We reserve the right to use third party suppliers or sub-contractors at any time and in any way in respect of the performance of our obligations under these Terms.

E3. Severability

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

E4. Entire agreement

These Terms and any document expressly referred to in them constitute the whole terms between you and us and supersede any previous arrangement, understanding or terms between you and us relating to the subject matter of these Terms. Each party acknowledges that, in entering into these Terms, (and the documents referred to in it), neither of them has relied on any statement, representation, assurance or warranty (“Representation”) of any person (whether a party to these Terms or not) other than as expressly set out in these Terms.

Each party agrees that the only rights and remedies available arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.

E5. Amendments to these Terms

We may amend these Terms at any time on the provision of notice in writing, by email or via a message displayed on the One2Ones Platform. Your continued use of the One2Ones Platform (whether wholly or partly) shall be deemed your acceptance of such change(s) in respect of the updated or revised Terms. If you do not agree with the changes to these Terms, you may terminate your agreement with us by notice in writing or by email.

E6. Force majeure

We shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure result from events, circumstances or causes beyond its reasonable control, including but not limited to any of the following:
  • Acts of God, flood, earthquake, windstorm or other natural disaster;
  • epidemic or pandemic;
  • war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions;
  • terrorist attack, civil war, civil commotion or riots;
  • nuclear, chemical or biological contamination or sonic boom;
  • any law or government order, rule, regulation or direction, or any action taken by a government or public authority, including but not limited to imposing an embargo, export or import restriction, quota or other restriction or prohibition, or failing to grant a necessary licence or consent;
  • fire, explosion (other than in each case one caused by a breach of contract by, or assistance of, the party seeking to rely on this clause or companies in the same group as such party) or adverse weather conditions;
  • interruption or failure of utility service, including but not limited to electric power, gas or water;
  • any labour dispute, including but not limited to strikes, industrial action or lockouts;
  • non-performance by suppliers or; and
  • collapse of building structures, failure of plant machinery, machinery, computers or vehicles.

E7. Law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.